Location: Sweden (Remote)

Company:
At BIORESTORE, we combine textile engineering and science with sustainable, innovative chemistry to create precision Laundry Re- Tergent™ Treatments. 

Job Overview:
We are seeking a detail-oriented and strategic CRM Specialist to join our team. CRM Specialist will be responsible for managing and optimizing our customer relationship management system to ensure effective communication, enhance customer experience, and drive business growth. You will collaborate with marketing, sales, and customer support teams to develop and execute CRM strategies. 

Key Responsibilities: 

• Manage and maintain the CRM system, ensuring data accuracy and consistency. 
• Develop and implement CRM strategies to enhance customer retention and satisfaction. 
• Analyze customer data and generate actionable insights to improve marketing and sales efforts. 
• Collaborate with cross-functional teams to segment audiences and execute targeted campaigns. 
• Create and manage automated workflows, email campaigns, and customer journeys. 
• Monitor CRM performance metrics and provide regular reports. 
• Troubleshoot CRM-related issues and coordinate with IT for resolutions. 
• Stay informed about industry best practices and emerging CRM technologies. 

Requirements: 

• 1-2 years of experience as a CRM Specialist or similar role. 
• Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, or Microsoft Dynamics) integrations. 
• Strong analytical and problem-solving skills. 
• Knowledge of customer segmentation, lead management, CRM integrations, and marketing automation. 
• Excellent communication and collaboration abilities. 
• Familiarity with data analysis tools and reporting platforms. 
• Strong organizational and project management skills. 

Preferred Qualifications: 

• Certification in CRM platforms like Salesforce Administrator, HubSpot, or equivalent. 
• Experience in managing large datasets and performing data analysis. 
• Understanding of customer lifecycle management. 
• Familiarity with email marketing platforms and marketing automation tools. 
• Experience in working with cross-functional teams. 
• Knowledge of GDPR and other data privacy regulations. 

Benefits: 

• Competitive salary and performance bonuses. 
• Flexible working hours and remote work options. 
• Professional development opportunities. 
• Collaborative and inclusive work environment. 

How to Apply:
Interested candidates are encouraged to apply by submitting their resume and a cover letter through https://www.bio-restore.com/pages/career 

Note: BIORESTORE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.