SHIPPING & DELIVERY

Nordics & Scandinavia:

Orders are shipped from shelfless.se & delivered via logistic partners for example Bring, Postnord & local delivery services.

Shipping Time:

Via Shelveless 5 - 7 Business Days

European Union:

Orders are shipped from Amazon Italy & delivered via logistic partners for example Poste Italiane, La Poste, Correos & local delivery services.

Shipping Time:

Amazon 10 - 12 Business Days

United Kingdom:

Orders are shipped from Amazon UK & delivered via logistic partners for example Royal Mail, DPD & Parcelforce & local delivery services.

Shipping Time:

Amazon 10 - 12 Business Days

United States of America:

Orders are shipped from Amazon US & delivered via logistic partners for example USPS, FedEx, UPS & local delivery services.

Shipping Time:

Amazon 10 - 12 Business Days

Australia:

Orders are shipped from Amazon AU & delivered via logistic partners for example Australia Post, DTDC, DHL & local delivery services.

Shipping Time:

Amazon 10 - 12 Business Days

Other Countries:

If you would like to order BIORESTORE from a country that is not listed in the shipping countries above, please contact BIORESTORE via email at hello@bio-restore.com  including ‘’shipping country’’ in the subject line.

Shipping & Delivery Delays:

For many reasons delivery’s don’t always go as planned. If you have not received your order in time stated above, please drop a mail to hello@bio-restore.com  including ‘’Delivery Delay’’ in the subject line & our team will resolve this as quickly as possible.

Please Note, delays to deliveries can occur during peak times, such as Black Friday, Christmas, or sale period.

Shipping & Delivery Delays Cancellations:

BIORESTORE aims to meet your expectations for delivery, and resolve any shipping delays as quickly as possible. However, if you feel that the delivery is so delayed that you no longer wish to receive your order, it is the responsibility of the customer to cancel the order. Please note, a canceled order is not valid until you have received a confirmation from BIORESTORE via email. In cases where the order has already been sent, it is the customer's responsibility to receive the order.

CUSTOMS AND DUTIES

At BIORESTORE, we aim to provide a seamless shopping experience for our customers. Please note the following regarding customs and duties in different regions.  

• Denmark and Finland (Exception for Åland): No customs or VAT will apply. 

• Iceland: VAT and customs duties will apply as Iceland is not part of the EU. 

• United Kingdom: Customs duties will apply as the UK is not part of the EU. 

• Norway: Customs duties will apply as Norway is not part of the EU. 

Special Cases within the EU: Some regions within the EU are subject to customs despite being part of EU member states. Please be aware of the following exceptions: 

• Finland: Åland 

• Spain: Canary Islands, Ceuta, and Melilla 

• Italy: Campione d'Italia, Livigno, the territorial waters of Lake Lugano that belong to Italy 

• Greece: Mount Athos (Agio Oros) 

• France: Overseas departments (Guadeloupe, French Guiana, Martinique, Réunion, Mayotte) 

• France: Other overseas territories (Saint Pierre and Miquelon, New Caledonia, Wallis and Futuna, French Polynesia, French Southern and Antarctic Lands) 

• Germany: Helgoland and Büsingen 

For detailed information about customs and duties in your region, please contact your shipping company.  

RETURN POLICY

BIORESTORE has a 30-day return policy from the date you have received your order. 

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in a condition which can be resold.

 

NOTE: If your purchase is opened after purchase, we will not be able to offer a refund.

  

To begin a return request:

You will need the receipt or proof of purchase, found in the email you received when ordering your product from BIORESTORE.

  

To start a return, please contact hello@bio-restore.com and state your ‘’order number & return’’ in the subject line.

Once your return is accepted, we will send a return shipping label, as well as instructions on how and where to send your package. 

 

Please note: Items returned without first requesting a return will not be accepted.

   

Further Info:

If you have any questions regarding returns, please contact BIORESTORE at hello@bio-restore.com stating ‘’return enquiry’’ in the subject line.

Damaged Items:

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item. 

 

European Union 14 day cooling off period:

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, and in its original packaging, with a receipt or valid proof of purchase.

Refunds:

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund in your account. 

 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bio-restore.com stating ‘’Refund Delay’’ in the subject line.